Before calling to schedule your appointment, it may be helpful to familiarize yourself with the air conditioning equipment that you have. Make sure you know at least the brand name, the model and the approximate age of the system, as well as any warranties that may be in effect—and read through our AC FAQ to see if any of your symptoms sound familiar.
Air conditioners can create a lot of water because they remove moisture from the air. To get rid of this, they have a [usually plastic] drain pipe that comes out of the side of the air handler. Over time, algae can block this pipe and, when it does, the AC won’t work. In fact, some condensate drains have a float switch that won’t let the AC run if water backs-up. Water can also puddle around the unit or flood the area. To deal with condensate problems, please see Air Conditioner Leaks Water, below.
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